Frequently asked questions
Have a question but don't want to wait for support? Read through our frequently asked questions. If you don't see what you're looking for, please contact us and submit a detailed description of the problem you are experiencing.
How long will my Skyline Specs take to ship?
Short answer: 1 - 3 days.
Long answer: We do our best to ship your Skyline Specs as fast as possible. Often we ship within one day of receiving your order, but please allow 2-3 days for your order to be shipped.
I didn't receive a tracking number.
Let us start by saying, we sincerely apologize for the inconvenience. Every order comes with tracking information, although every once in awhile an order tracking number will slip through the cracks. If you did not receive an order tracking number, please complete our contact form as soon as possible, including your order number. We will attach the tracking number to your existing order as well as send you a notification email with full tracking information.
What is your return policy?
Customer satisfaction is very important to us and we are happy to accept returns up to 30 days of the purchase date if the product is in its original condition. In the event that your package is damaged before delivery, or you received the wrong product, please contact us as soon as possible, including your order number. In these instances, we provide a full refund or replacement.
Please allow 10-12 business days for the return to be processed and refund to be issued to your account. We reserve the right to deny any returns if the item does not meet our requirements and we are not responsible for any lost returns.
If you are unsatisfied with your Skyline Specs for some reason, again, please contact us.
Can I buy Skyline Specs in store?
Yes! Sold in 10+ boutiques and small retailers throughout Minnesota, Wisconsin, Colorado, & Toronto, Skyline Specs is finding its way into more stores (and hearts) than ever before.
See where you can pick up a pair of Skyline Specs today!
Do Skyline Specs float?
Float? No. The zebrawood makes them more buoyant than a typical pair of sunglasses, but it's more accurate to say they sink very slowly. We highly recommend not floating your Skyline Specs. Do so at your own risk.
What if my Skyline Specs don't fit me?
Skyline Specs are unisex and our premium flex hinges make them one size fits all.
If you're unhappy with the fit of your Skyline Specs, we offer exchanges of equal or lesser value within one week of purchase. If this is the case, please contact us as soon as possible.
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers email address, and phone number. We refer to this information as “Order Information.”
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at firstname.lastname@example.org or by mail using the details provided below:
38086 70th Ave , Sartell, MN, 56377, United States